Shipping policy

Order Processing

All orders are processed through our fulfilment partners once payment has been successfully completed.

Orders are typically processed within 1–2 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders are not shipped on weekends or public holidays.

 

Shipping Rates

Standard shipping is charged at €6.99 (approx. £6.99) for orders to Europe, and £6.99 for orders within the UK.

Free shipping is available on orders over €100 to Europe, and over £100 within the UK.

International orders outside Europe and the UK are charged at £15, with free shipping on orders over £150.

Shipping costs are calculated at checkout and will be displayed before payment.

Delivery Times

Estimated delivery times depend on your location:

Region

Estimated Delivery

Portugal

2–5 business days

United Kingdom

3–5 business days

Europe

3–7 business days

International

7–12 business days

 

Please note that delivery times are estimates and may vary depending on postal services, customs processing, or peak shipping periods.

 

Discreet Packaging

Your privacy is extremely important to us. All orders are shipped in plain, discreet packaging with no indication of the contents or brand name on the exterior of the parcel.

 

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and delivery information so you can follow your parcel’s progress.

 

Customs, Duties & Taxes

For international orders outside your region, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

 

Delays

While we aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to:

  • courier delays
  • customs processing
  • weather disruptions
  • peak holiday periods

We appreciate your patience if delays occur.

 

Questions

If you have any questions about shipping or your order, please contact our support team through the Contact Us page.